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Section: IT & Internet Vacancy 615 |
| Post:Helpdesk Coordinator * London
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
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| Work schedule: |
Has no value
|
| Work place: |
Southampton
|
| The announcement text: |
Reporting to the Helpdesk Manager, the successful candidate will be an articulate team player with excellent telephone and interpersonal skills. Providing the link between the Customer, Helpdesk and Engineering teams, key day-to-day activities will include:
Call logging and escalation for customer faults and advice calls
Helpdesk administration
BT and other partner * carrier liaison
Customer care calls
Logging and costing of non-maintenance work requests
With a minimum of one year`s experience in a similar customer facing role, you will have excellent telephone and interpersonal skills combined with the ability to work in a team environment. It is essential that you have working knowledge of MS Office and whilst database entry experience is desirable, training will be provided on in-house systems and software as well as basic telephony and product overviews.
If you want to be considered, apply now!
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| Contact information |
| Employer: |
|
| Email: |
|
| Phone: |
0870 013 6380
|
|
| |
Publication date: 2009-03-30 16:59:05
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